The IT Infrastructure Library™ (ITIL) defines a holistic process
framework that recasts IT from a product developer to a
service provider. In this way, IT aligns with the needs of the
business by proactively managing all aspects of the
ITIL Foundation Certification
The ITIL Foundation Certificate in IT Service Management
provides IT professionals and managers with the essential
skills needed to deliver customer-centric, cost-justified,
and business-driven IT services. Our ITIL Foundation course helps
IT leaders understand ITIL terminology, processes, and
innovations that can change the way they do business.
The ITIL Foundation Certificate is worth two credits in the ITIL
ITIL Intermediate Modules
Following ITIL Foundation, you can specialize your expertise at
the Intermediate ITIL level, which offers two education paths, or
streams. The first, ITIL Service Lifecycle, consists of five
modules that are ideal for managers or leaders who need to
understand how to manage and coordinate the ITIL practice areas.
The ITIL Service Lifecycle modules also benefit those who need
to provide justification for investing in IT services.
The second stream, ITIL Service Capability, consists of four
certifications, or qualifications, that focus on specific
phases of the ITIL Service Lifecycle, with emphasis on
process activities and their execution and use. If your job role
focuses on one area of ITIL or you need detailed, process-level
knowledge, the Service Capability modules are for you.
In the ITIL Qualification Scheme, all ITIL Service
Lifecycle certifications are worth three credits, and all ITIL
Service Capability qualifications are worth four credits.
ITIL Managing Across the Lifecycle (MALC)
The MALC qualification is the capstone of the ITIL Intermediate
level. Because this qualification requires in-depth knowledge
of the ITIL lifecycle and its principles, you may train for
and take the exam only after earning the ITIL Foundation
certification as well as 15 credits from the ITIL Service
Lifecycle and Capabilities modules. The MALC qualification is
worth five credits in the ITIL Qualification Scheme.
ITIL Expert Certification
Obtaining the ITIL Expert certification demonstrates an advanced
understanding of ITIL. To take the exam, you must have an ITIL
Foundation Certificate or v2-to-v3 Bridge certificate and 17
credits from the ITIL Intermediate level (five of which are
earned from Managing Across the Lifecycle).
In order to earn all 22 credits required to qualify for the ITIL
Expert certification, you must earn qualifications from
modules that do not contain overlapping content. If two
qualifications have a high degree of overlapping subject
matter, only the credit earned from one of the qualifications will
ITIL Master Qualification
Senior-level IT service managers, executives, and consultants
with more than five years of relevant experience and who have
earned the ITIL Expert certification are eligible to earn the
ITIL Master qualification. Instead of taking a written exam,
you must explain how you applied your knowledge and
understanding of ITIL to implement a solution in a real-life
situation. In addition, you must submit a Work Package for review
and attend an interview to support it.
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