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Jira AdministrationSD: Getting a Service Desk Up & Running

Code:
JSD
Days:
1 Day
Price:
POA
Code:
JSD
Days:
1 Day
Price:
POA
Overview:
This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasised for each topic.
Download Course Outline
Course Outline (PDF)

Objectives:

After attending this course, attendees should be able to:

  • Create a service desk project 
  • Set up request types Create queues 
  • Create service level agreement (SLA) metrics 
  • Link your service desk to a Confluence knowledge base
  • Add an email account
  • Brand your customer portal and global help desk Add agents, customers, and other JIRA users
  • Create and customise automation rules

Target Audience:

Anyone responsible for setting up a JIRA Service Desk project which includes:

  • JIRA Administrators

  • Service Desk Administrators

  • Service Desk Managers

  • Team Managers

  • IT Managers

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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