- 3 Days
- $3,190 excl GST
- 10 Hours of online Theory3 day Instructor led workshopThis workshop is designed for personnel responsible for administering and maintaining Avaya Aura Contact Center Administration.Through theory and practical exercises, students will learn how to access Contact Center Manager Administration, configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents and Call Center Supervisors. You learn how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool.Different methods of system management are also discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying and scheduling standard and user-defined historical reports.Students will be required to complete the Avaya Aura Contact Centre Administration online self-study theory modules prior to attending the workshop.Included in the tuition fee will be 12-month access to the Avaya Aura Contact Center Administration content on the Avaya Learning Virtual Campus.
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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.
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