- 5 Days
- $4,810 excl GST
- In this course, you learn how to access Contact Center Manager Administration (CCMA) and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure Administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. You will examine the switch interface and the acquisition of resources, and you will discover different methods of system management, including viewing, creating, and modifying tabular and graphical real-time displays and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports. What is Virtual Training?The instructor is in one location and the students are taking the class from their office or home. The instructor uses a web conferencing tool for the class lectures. The instructor can view what the students are doing during hands-on labs. Students and the instructor cannot see each other. Students may be able to view the instructor while they are lecturing or answering questions.
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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.
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