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ITIL® Capability: Planning, Protection & Optimisation (PPO)

Code:
PPO
Days:
5 Days
Price:
$4,050 excl GST
Code:
PPO
Days:
5 Days
Price:
$4,050 excl GST
Overview:
Planning, Protection & Optimisation (PPO) represents the capability of a set of core ITIL V3 processes to properly plan for the required availability, capacity, continuity and security of services, while managing the demand for the services and the risks associated with these services.

This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organisational structures, roles, functions and process activities related to PPO. By understanding the implementation considerations for PPO, IT staff will be better equipped to fulfil the design capabilities and competencies required to support the entire Service Lifecycle approach.Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Auldhouse is the Authorised Delivery Partner for Pink Elephant.

Download Course Outline
Course Outline (PDF)
Download Course Certification
Course Certification (PDF)

Objectives:

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
  • Capacity Management: Ensures cost justifiable IT capacity always exists and is matched to the needs of the business
  • Availability Management: Ensures the level of service availability is matched to, or exceeds, the needs of the business
  • IT Service Continuity Management: Supports the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
  • Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned
  • Demand Management: Identifies patterns of business activity to enable the appropriate strategy to be implemented
  • How the Risk Management processes works in the context of these processes
  • Technology and implementation considerations for the key processes
  • Important considerations for continual improvement of these processes

 

Target Audience:

Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with the processes described above.

Prerequisites:

You must hold the ITIL Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Additional Information:

EXAM, CERTIFICATIONS & AWARDS
 
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Planning, Protection & Optimization.  A 90-minute exam is scheduled on the last day of the course.  It consists of eight multiple choice, scenario-based, gradient scored questions.  To help prepare attendees for the final exam, a sample exam is delivered during the course.  A passing mark of 70% is required to receive your certificate

  • 4 ITIL credits
  • You will attain 32 professional development units (PDUs) for Project Managers
  • You will attain 3.2 Continuing Education Units
  • You will attain 38 Continuing Professional Education credits

ITIL® is a registered trade mark of AXELOS Limited

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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