ITIL® Foundation with
Learn about the standard for IT Service Management (ITSM) and
earn an internationally recognised ITIL Foundation Certificate in 3
The ITIL Foundation course is specifically designed for anyone
working in IT wanting to gain knowledge in IT Service Management
best practice. Our ITIL training teaches the foundations of IT
Infrastructure Library (ITIL) and helps you to understand how your
organisation can benefit significantly by applying the ITIL
principles to your work environment.
Practitioner: Enabling Critical Competencies
Knowledge of ITIL good practices alone does not guarantee the
success of IT Service Management (ITSM) initiatives.
ITIL practices need to be "Adopted" and "Adapted" to the specific
circumstances and requirements of the organisation. But how is that
done? How do we ensure that changes to our ITSM approach will
deliver real value to the business? And how can changes and
improvements be sustained over time with minimum risk and the
highest likelihood of success?
To answer these important questions we need to focus on:
* Continual Improvement
* Organisational Change Management
* Measurements & Metrics
There are no mandatory prerequisites to attend the ITIL
Foundations course. Work experience in IT Services is recommended.
You must achieve a passing mark of 65% to receive your
You must have attained the ITIL Foundation Certificate in IT
Service Management before attendign the ITIL Practitioner
Dates for each class are taken from our public schedule.