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ITIL® Foundation with Exam

Code:
ITILF
Days:
3 Days
Price:
$1,900 excl GST
Code:
ITILF
Days:
3 Days
Price:
$1,900 excl GST
Overview:
Learn about the standard for IT Service Management (ITSM) and earn an internationally recognised ITIL Foundation Certificate in 3 days.

The ITIL Foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL training teaches the foundations of IT Infrastructure Library (ITIL) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.

Auldhouse is the Authorised Delivery Partner for Pink Elephant.

Download Course Outline
Course Outline (PDF)

Objectives:

After completing this course, students will be able to discuss:

  • ITIL's key concepts, definitions and objectives
  • ITIL's service-driven lifecycle approach and the five key stages of this model
  • Structure, components and processes of the five core ITIL books
  • For each of the five core books in the service lifecycle:
  • High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
  • Outline of relationships between the ITIL processes
  • Overview of ITIL certifications: Foundation, Intermediate and Advanced
  • How ITIL processes can improve IT operations

Target Audience:

ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. The ITIL Foundation Certification is also suitable for individuals who are ITIL V2 certified and wish to upgrade their knowledge to ITIL V3.

Prerequisites:

There are no mandatory prerequisites. Work experience in IT Services is recommended. You must achieve a passing mark of 65% to receive your certificate.

Additional Information:

Exam, Certifications & Awards

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online. A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam
  • 2 ITIL credits
  • You will attain 18 professional development units ( PDUs) for Project Managers
  • You will attain 1.8 Continuing Education Units

 

Course & Instructor Accreditation

Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), Loyalist Certification Services (LCS) and PEOPLECERT.

Your instructor is a highly experienced member of Pink Elephant's consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant's internal Certified Trainer Program. This knowledge is a direct result of Pink Elephant's vendor neutrality - as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

Hamilton

Hawkes Bay

Palmerston North

New Plymouth

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