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ITIL® Overview

Code:
ITILO
Days:
1 Day
Price:
POA
Code:
ITILO
Days:
1 Day
Price:
POA
Download Course Outline
Course Outline (PDF)

Objectives:

ITIL V3 Overviews can be customised for 3 hours, half-day, full-day or two days of learning for up to 20 people. An overview may include any of the following topics and the presentation can be tailored to meet information requirements and time constraints:

  • ITIL basics: ITIL defined, who owns ITIL, how it can be used, and the benefits
  • The V3 Service Management Lifecycle - high level overview of the structure, components and processes of the five core ITIL books (Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement)
  • What has changed from V2 to V3?
  • Business drivers for ITIL adoption - what are other companies doing?
  • Roadmap to implementing V3
  • Leading a V3 process improvement project
  • Keys to transitioning an organisation for process improvement
  • ITIL's individual and organisational certifications
  • Tool considerations for ITIL implementation

Target Audience:

An ITIL V3 Overview can be presented in a variety of formats and can be customised to address diverse audiences, from those working exclusively in IT services to senior, non-IT decision-makers who play an integral role in approving an ITIL project:

1. ITIL V3 Executive Overview

  • Directed towards senior managers and executives, including CIOs, CTOs, IT Directors, VPs and Project/Program Directors and Managers

2. ITIL V3 Management Overview

  • Directed towards tactical managers and senior IT practitioners, including IT Service and Support Managers, Help Desk/Service Desk Managers, IT Infrastructure Managers and Process Owners

3. Introduction To ITIL V3

  • Directed towards tactical and operational IT practitioners, including IT Service and Support staff and help desk/systems analysts

 

Additional Information:

ITIL® is a registered trade mark of AXELOS Limited

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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