- 1 Day
- $650 excl GST
- As business demands and dependency on IT services continue to increase, it is important that IT organizations move from a reactive to a proactive Continual Service Improvement (CSI) practice. To meet and achieve service agreements, IT providers must develop a culture of measurement that continually tests the value, quality, performance and compliance of the services within their portfolio. As the ITIL® axiom states:• What is not defined cannot be controlled• What is not controlled cannot be measured• What is not measured cannot be improvedCSI is focused on continually measuring back to the baseline, identifying opportunities for improving IT services and Service Management processes and executing those improvements. The ultimate goal of CSI is to continually demonstrate improvement in a formalized manner to achieve a higher quality of IT service delivery to the business to enable better business outcomes. This workshop will help you identify the steps required for implementing a successful CSI practice and how to incorporate it into your ITIL program/project.
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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.
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