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ITIL® Lifecycle: Service Design (SD) - Self-Paced Online

Code:
SPOISD
Days:
24.00 Hours
Price:
$1,100 excl GST
Code:
SPOISD
Days:
24.00 Hours
Price:
$1,100 excl GST
Overview:
ITIL Lifecycle: Service Design - Self-paced Online.

This comprehensive four-day course will provide you with critical knowledge andpractical guidance regarding the management principals and core concepts required to design new or modify existing IT services. The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governanceneeded to convert strategic objectives into value focused IT service portfolios.

The scope of Service Design is not limited to new services. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels, and conformance to standards and regulations. It guides organisations on how to develop design capabilities for service management.

This course also prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Design.

Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Auldhouse is the Authorised Delivery Partner for Pink Elephant.

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Course Outline (PDF)

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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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