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ITIL® Lifecycle: Service Operation (SO) - Self-Paced Online

Code:
SPOISO
Days:
24.00 Hours
Price:
$1,200 excl GST
Code:
SPOISO
Days:
24.00 Hours
Price:
$1,200 excl GST
Overview:
ITIL Lifecycle: Service Operation - Self-paced Online.

This comprehensive course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL V3’s service lifecycle model, viewed as the “factory” of IT.

Service Operation staff should have in place processes and support tools that provide an end-to-end view of Service Operation and delivery, rather than separate components such as hardware, software applications and networks. This overall view facilitates the detection of any threats or failures to service quality, and must be extended to encompass external aspects of service provision, including, where necessary, shared or interfacing processes and tools.

Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Auldhouse is the Authorised Delivery Partner for Pink Elephant.

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Course Outline (PDF)

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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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