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ITIL® Lifecycle: Service Transition (ST)

Code:
IST
Days:
4 Days
Price:
$3,995 excl GST
Code:
IST
Days:
4 Days
Price:
$3,995 excl GST
Overview:
Adopting Service Transition, a key phase of ITIL V3’s service lifecycle model, can enable improvements to services and Service Management capability by ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.

Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective program and project management. This makes it possible, at every stage through the Service Transition process, to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition. Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.

Building on general principles covered in the ITIL V3 Foundation level, this Intermediate course provides critical learning points for IT staff looking to acquire practical knowledge of ITIL terminology, organizational structures, roles, functions and process activities related to Service Transition.

This course fully prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Transition. The course material and associated exam is based on industry practices in Service Management and strategy as documented in the ITIL V3 Service Transition book.

Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Auldhouse is the Authorised Delivery Partner for Pink Elephant.

Download Course Outline
Course Outline (PDF)

Objectives:

At course completion:

Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including: 

  • Transition Planning and Support
  • Knowledge Management
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Interaction of Service Transition processes with other Service Lifecycle processes Managing communication and commitment
  • Managing organizational and stakeholder change
  • Technology and implementation considerations for Service Transition

Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

Prerequisites:

Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITILIT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course.  Your certificate must be presented as documentary evidence to gain admission to this course.

Additional Information:

EXAM, CERTIFICATIONS & AWARDS
 
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Transition.  A 90-minute exam is scheduled on the last day of the course.  It consists of eight multiple choice, scenario-based, gradient scored questions.  To help prepare attendees for the final exam, a sample exam is delivered during the course.  A passing mark of 70% is required to receive your certificate

  • You will attain 3 ITIL credits
  • You will attain 25 professional development units (PDUs) for Project Managers
  • You will attain 2.5 Continuing Education Units
  • You will attain 30 Continuing Professional Education credits

ITIL® is a registered trade mark of AXELOS Limited

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

Auckland

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