ITIL Lifecycle: Service Transition - Self-paced Online.
Adopting Service Transition, a key phase of ITIL V3’s service lifecycle model, can enable improvements to services and Service Management capability by ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.
Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective program and project management. This makes it possible, at every stage through the Service Transition process, to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition. Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.
Building on general principles covered in the ITIL V3 Foundation level, this Intermediate course provides critical learning points for IT staff looking to acquire practical knowledge of ITIL terminology, organizational structures, roles, functions and process activities related to Service Transition.
This course fully prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Transition. The course material and associated exam is based on industry practices in Service Management and strategy as documented in the ITIL V3 Service Transition book.
Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
Auldhouse is the Authorised Delivery Partner for Pink Elephant.