- 30.00 Hours
- $1,200 excl GST
- ITIL Operational Support & Analysis - Self-paced Online option.
Operational Support & Analysis (OSA) represents the capability of a set of core ITIL V3 processes and functions to effectively support an organisation's services through day to day IT operations. Specific activities include properly monitoring events; fulfilling requests; granting access rights; and minimizing the adverse effects of incidents and problems.
A sound OSA practice is found in organisations that understand how to leverage these processes and functions, so that they collectively contribute to meeting defined service levels or targets, thus enhancing IT's role as a value-added business partner.
This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organisational structures, roles, functions and process activities related to OSA. By understanding the implementation considerations for OSA, IT staff will be better equipped to fulfil the operational capabilities and competencies required to support the entire Service Lifecycle approach.
This course also prepares participants for the examination leading to the ITIL Intermediate Certificate: Operation Support & Analysis. The course material and associated exam is based on industry practices in Service Management and strategy as documented in the ITIL V3 Service Operation book.
Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
Auldhouse is the Authorised Delivery Partner for Pink Elephant.
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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.
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