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Supporting and Troubleshooting Windows 10 - On-Demand

Code:
OD10982
Days:
90 Days
Price:
$1,500 excl GST

Software Assurance Training Vouchers accepted

Software Assurance Value:
90 Days
Duration:
90 Days
Overview:
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Download Course Outline
Course Outline (PDF)

Objectives:

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Target Audience:

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisites:

Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses  20697-1 and  20697-2.

Additional Information:

MOC On-Demand combines high-quality video, reading, live hands-on labs and knowledge checks in a self-paced format to help you build skills on Microsoft  technologies as your schedule allows-all at once or five minutes at a time. The  modular, self-directed course structure adapts to your learning needs and learning style.

The Microsoft MOC On-Demand learning solution enables you to learn whenever, and wherever, is convenient for you. All learning is available 24/7, accessed securely via a single user sign-on through a Microsoft hosted web portal. The content is recorded and delivered by engaging Microsoft experts.

On-Demand products provide:

  • Access to the official Microsoft MOC On-Demand Course for 90 days from the point of first access, allowing you to start and stop when you need to.
  • Access to Microsoft Labs-on-line for 90 days from the point of purchase, allowing you to gain hands-on experience with the environment.
  • Knowledge checks: immediate feedback tells learners if they've mastered the content.
  • Digital edition of the Microsoft Official Curriculum (MOC) manual for reference both during and after your course.
  • A certification voucher
  • Access to our highly-skilled Microsoft Certified Trainers via our MOC On-Demand Yammer group.

Frequently asked questions about MOC On-Demand:

  • After payment is received, you will receive an email with a course code to redeem, along with other details for getting started with your course.
  • After you activate your course, you have three months to complete it.
  • You have six months to activate your course after the course code is purchased.
  • Microsoft Official Courses On-Demand are modular. Each module takes between three and eight minutes to watch. And each module contains one or two questions to test your comprehension. At the end of the course, you'll find an assessment of at least 25 questions.
  • For technical support, visit the Microsoft training and certification help page.

Software Assurance Training Vouchers accepted

Software Assurance Training Vouchers accepted – call us to enquire

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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