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Supporting Windows 8.1

Code:
20688
Days:
5 Days
Price:
$3,300 excl GST
Code:
20688
Days:
5 Days
Price:
$3,300 excl GST
Overview:
In this course, students learn how to plan and implement the installation, management, and maintenance of Windows® 8. Course participants develop their knowledge and skills in Windows 8 installation methods, local and remote management using bundled tools, policy and Windows PowerShell, networking, user authentication and access control, endpoint protection, encryption, profiles and settings, file and print resources, Windows Store apps and desktop apps, and mobile device management with Windows Intune.
Download Course Outline
Course Outline (PDF)

Objectives:

After completing this course, students will be able to: 

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1. 
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system. 
  • Resolve issues related to hardware devices and device drivers. 
  • Troubleshoot computers remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings. 
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined. 
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment. 
  • Design and implement extranet connectivity for Windows 8. 
  • Recover a computer running Windows 8.1.

Target Audience:

This course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.

EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes to user devices or re-images as required.

The secondary audience for this course can include students preparing to take exam 70-688.

Prerequisites:

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management 
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals 
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system 
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

Wellington

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