Objectives:
After completing this course, participants will have learnt
to:
- Distinguish facilitation from instruction and training
- Identify the competencies linked to effective small group
facilitation
- Understand the difference between content and process
- Understand the stages of team development and ways to help
teams through each stage
- Use common process tools to make meetings easier and more
productive
- Define your role in facilitating
- Establish ground rules
- Develop content and process
- Deal with controversial issues and divergent perspectives
- Develop communication skills
- Find for common ground
- Use common facilitation techniques
- Give effective feedback
- Understand facilitation vocabulary
- Deal with difficult people and situations
- Build sustainable agreements
- Understand the stages of team development
- Use analysis tools