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Professional Telephone Skills

Code:
PDPTS
Days:
1 Day
Price:
$495 excl GST
Code:
PDPTS
Days:
1 Day
Price:
$495 excl GST
Overview:
In today's business environment, the telephone etiquette displayed in organisations is indicative of its willingness and ability to efficiently assist customers.

This course teaches you how to project professionalism over the phone, how to gain client confidence quickly, handle irate customers and so much more.

This course is delivered in partnership with PD Training.

Download Course Outline
Course Outline (PDF)

Objectives:

During this course you will:

  • Learn how to provide effective client service over the phone
  • Project a professional image over the phone
  • Master a professional, effective & reassuring telephone voice
  • Gain client's trust using proven communication techniques
  • Learn to question effectively over the phone
  • Master proven techniques to manage irate customers professionally
  • Learn tips for handling a busy reception
  • Phrase more effectively for positive and clearer communication
  • Establish the right words for unambiguous, positive & productive communication

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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