Auldhouse Anywhere

Auldhouse Anywhere

Our range of Auldhouse Anywhere courses enable you to join live classroom training online – saving you time and money on travel.

Find out More
E-Learning

E-Learning

Discover the benefits of taking a course online at your own pace.

Find out More
Webinars

Webinars

Auldhouse deliver a number of vendor specific webinars. Webinars give you an effective training option with the freedom to attend from virtually anywhere.

Find out More

Professional Telephone Skills & Managing Difficult Conversations

Code:
PTMC
Days:
1 Day
Price:
$495 excl GST
Code:
PTMC
Days:
1 Day
Price:
$495 excl GST
Overview:
In today's business environment, telephone etiquette displayed in organisations is indicative of its willingness and ability to efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organisation's customer, making it a critical customer 'touch point'.Nowadays, virtual teams are the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.
Download Course Outline
Course Outline (PDF)

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

No classes currently scheduledEnquire about this course

Interested in a private class? Enquire about a private class