Auldhouse Anywhere

Auldhouse Anywhere

Our range of Auldhouse Anywhere courses enable you to join live classroom training online – saving you time and money on travel.

Find out More
E-Learning

E-Learning

Discover the benefits of taking a course online at your own pace.

Find out More
Webinars

Webinars

Auldhouse deliver a number of vendor specific webinars. Webinars give you an effective training option with the freedom to attend from virtually anywhere.

Find out More

Sales and Customer Service Training for Call Centres

Code:
PDSCST
Days:
3 Days
Price:
$1,785 excl GST
Code:
PDSCST
Days:
3 Days
Price:
$1,785 excl GST
CPD Eligible
6 cpd hour(s)
Overview:
Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution and escalation and active listening skills.

This course provides skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and more. This course is designed to help call centre professionals expertly handle customer calls and ensure that every caller receives the best possible service.

This course is delivered in partnership with PD Training.

Download Course Outline
Course Outline (PDF)

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

No classes currently scheduledEnquire about this course

Interested in a private class? Enquire about a private class