- 3 Days
- $1,785 excl GST
- Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution and escalation and active listening skills.
This course provides skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and more. This course is designed to help call centre professionals expertly handle customer calls and ensure that every caller receives the best possible service.
This course is delivered in partnership with PD Training.
Register now for this course
Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.
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