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Process Mapping & Improvement

Code:
PRMI
Days:
1 Day
Price:
$2,995 excl GST
Code:
PRMI
Days:
1 Day
Price:
$2,995 excl GST
Overview:
Process mapping is an improvement technique that involves illustrating and examining each step of an existing process in order to identify where improvements can be made. It is a valuable technique for identifying process problems including duplication, delays, errors and inefficiencies. This one-day course will teach you the fundamentals of process mapping and techniques for their continuous improvement.
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Course Outline (PDF)

Objectives:

After completing this course, students will be able to:

  • Understand process-mapping (flowcharting) terminology, different process types and levels of detail.
  • Understand the characteristics and benefits of mapping processes.
  • Select appropriate processes for analysis and improvement.
  • Consult with key process stakeholders and prepare process RACI charts.
  • Develop "as is" and "to be" linear and cross-functional (swimlane) flowcharts.
  • Develop process measures and KPIs.
  • Audit a process, identify problems, bottlenecks and opportunities for improvement, and eliminate or minimize non-productive activities using TIMWOOD analysis techniques.
  • Know the characteristics and capabilities of process mapping software including Visio

 

Target Audience:

The course is for anyone who intends to embark on a process mapping and improvement initiative. The course will provide students with the ability to confidently apply the relevant tools and techniques. 

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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