The food safety and biosecurity services provider planned to
upgrade from Novell's GroupWise email software to Microsoft Outlook
2013, but needed to ensure all staff were proficient with the new
system as soon as it was rolled out.
The company selected Auldhouse to provide the training to best
support it during this transition. "They're very confident in what
they do so it was a no brainer for us really,' says AsureQuality's
IT Service Delivery Manager, Lynn Cooper.
With only a three-week window available for training before the
new product was to be launched across the company, Auldhouse's
first priority was to determine the skillset of AsureQuality's
The approach was to start by getting a good understanding of the
company and its people and what challenges a mainly
agricultural-based environment would present in terms of IT
capability. Auldhouse then suggested a survey be sent to all
employees to get a clear picture of each person's level of
knowledge before suggesting a programme of training.
One of the key reasons for why it was so imperative that all
staff were comfortable with Outlook 2013 before the launch date was
that some of AsureQuality's business is time sensitive and delays
would not only impact revenue, but reputation too, says Cooper.
"We've got a lot of things that are time-bound such as live
animal exports," explains Cooper. "They can't leave the port until
the compliance report is emailed to the correct people. So without
email, this can't be done and the animals cannot be sent".
And with AsureQuality's reputation and revenue on the line, it
wasn't difficult for Cooper to get the executive team's support on
the importance and necessity of the training for everyone in the
The Auldhouse approach
Based on the survey responses, Auldhouse put together a
programme of planned sessions across Auckland, Hamilton, Napier,
Palmerston North, Wellington, Nelson, Christchurch, Ashburton and
Dunedin. Due to the limited time frame, a dedicated trainer
travelled the North Island and another the South Island. Each had a
classroom of eight laptops and set up a simulated network, allowing
trainees to practice using Outlook without risking affecting their
own business emails or network.
"The plan and execution was all Auldhouse's. All we
provided was an on-site contact and they took care of the rest,
including liaising with staff on timings and venue," says
The training sessions were followed up with the distribution of
a training guide to everyone across the company that included
detailed visuals on the basics of Outlook 2013.
The training ensured AsureQuality's people who attended training
were confident on the new Outlook platform as soon as it was
deployed. As a result, the organisation was able to upgrade to a
new, more modern email platform without any training issues to its
"Auldhouse was really slick and took care of everything,
allowing us to focus on what we needed to be doing. They took
control, got it done and it was seamless," says Cooper.
"Even with the tight timeframes, I was never nervous because
Auldhouse didn't make me nervous. They were cool, calm and
The feedback Cooper's team received about the training sessions
was very positive, with praise for the high-quality of the material
and 'hands-on' opportunities they provided, says Cooper.
Auldhouse is New Zealand's largest privately-owned provider of
IT training and is Microsoft New Zealand's only Gold Learning
Partner. With more than 25 years' experience providing high
quality training across IT and professional development; Auldhouse
has become the partner of choice for many of New Zealand's leading
organisations as well as the world's largest software vendors.
Auldhouse have national training facilities in Auckland, Wellington
For more information: www.auldhouse.co.nz