Nelson Marlborough Health upskilled - and fast!
Nelson Marlborough Health (a district health board) is the main
funder and provider of health services for the Nelson, Tasman and
Serving around 145,000 people, Nelson Marlborough Health (NMH)
employs 2,500 people to support two main hospitals, two smaller
hospitals, two public health services and a large number of
When Microsoft decided to cease support of Office 2007 as of 11
of October 2017, NMH needed to schedule a rapid roll out of a newer
Office version. This would ensure the organisation would remain
protected from potential security risks as some of their existing
business-critical systems integrate with Word. Given the short
timeframe it was decided that an upgrade to Office 2013 was the
best option to work with NMH's existing systems.
With only two weeks in which to source and start training,
Allison Silke, NMH's Learning and Development Facilitator, needed
to find a great training provider, and fast! Luckily one of their
technology partners suggested Auldhouse, who promptly provided
Allison with the perfect solution.
NMH planned to upgrade from Office 2007 to 2013 as soon as
possible. This meant hundreds of staff, in multiple
locations, needed to be prepped and trained in a matter of
To meet this deadline, Auldhouse recommended a mixed-delivery
option incorporating both hands-on and remote learning, to ensure
the training was accessible to people committed to busy work
schedules. And while it wasn't mandatory, the training needed to
include enough attractive options to ensure maximum uptake.
The Auldhouse approach
Auldhouse prepared reference material, arranged trainers, and
provided options for delivery - all within a few weeks.
"Auldhouse quickly updated the information and screen shots in
our existing internal learning documents so they were relevant for
the Office 2013 training," said Silke. "They provided us with both
onsite and webinar training at very short notice, which was just
great. Their face-to-face trainer was very professional, and the
sessions were well run and delivered on time."
Auldhouse delivered ten face-to-face training sessions over two
days near Nelson Hospital, and a further five sessions over one day
at Wairau Hospital in Blenheim. The sessions focussed on MS Word,
Excel, Outlook and PowerPoint, and included a Question and Answer
Desktop-based live WebEx training was conducted five times a day
over two days for staff in Nelson and Blenheim unable to attend the
on-site sessions. Testing was conducted by Auldhouse and NMH
technical staff prior to delivery to ensure the thin client
infrastructure would support a number of workstations connecting to
the sessions simultaneously, with the level of quality needed to
ensure a positive experience for first time WebEx users.
Silke says the training was successful, and that demand was so
high that some face to face sessions were booked out. "I found
Auldhouse really good to work with. Everything was well
coordinated, and we've had very positive feedback from everyone who
attended their training sessions."
As the internal resource, Silke will continue to provide support
post-training. Auldhouse handed on a final document outlining a
high-level training flow for each session, so she can match her
follow-up to the original content.
So, while the engagement was fast, it was excellent!