XRB upskill, and become Surface pros with Auldhouse
The External Reporting Board (XRB) is an independent Crown
Entity responsible for accounting and auditing and assurance
standards in New Zealand. They have staff located in offices
in Wellington and Auckland.
When an organisation-wide roll out of new Surface Pros was
announced, the XRB team responded enthusiastically. They welcomed
the opportunity to learn how to use their devices more efficiently,
as well as refresh and upgrade their software skills.
Kerrie Cole, Director - Finance and Corporate Services for XRB,
approached several IT training providers before choosing Auldhouse,
who were the 'the most responsive, flexible and cost
XRB wanted to maximise the value of their technology investment
with some real productivity gains.
While all staff use Microsoft Word, PowerPoint and Outlook on a
daily basis, many in the team were self-taught, with varying levels
of experience and confidence. Everyone knew there was more to
Because the XRB team are spread across two locations, and need
to travel frequently, Cole wanted to minimise the amount of
disruption involved. They needed a partner who could deliver
training based around busy staff schedules.
The Auldhouse approach
Auldhouse worked with XRB to develop customised course outlines
to meet the needs of the trainees. "We wanted Auldhouse to be
flexible, and they stepped up to the mark," says Cole.
"We wanted our training delivered on-site in Wellington and
Auckland. We also wanted the trainers to proactively adapt the
training based on the capabilities of each group at each session.
Pricing was an upfront concern as well," she says.
The training sessions ran over several weeks.
"Auldhouse were extremely responsive to our needs and structured
the delivery so we got great value," says Cole. "Where they covered
the material more quickly than anticipated, they didn't prolong the
course. And with the smaller group in Auckland, they covered a lot
of ground at a much faster rate - it was amazing. The feedback from
our people was very positive."
"Their trainers let us deviate from the course outline to answer
questions as they arose, but always brought us back to topic, and
finished the session on time. And where someone needed more help
the pace was slowed to allow them to catch up."
Cole attended some of the training sessions along with the rest
of the team, and says that the tips the trainer shared were "worth
their weight in gold". She rates Auldhouse highly for their
professionalism, the quality of training materials and value for
money. They already have plans to engage them again for Microsoft
And would Cole recommend Auldhouse to others? "Most definitely!"
she says. "They really do a good job, and I was very