Auldhouse Anywhere

Auldhouse Anywhere

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Introduction to KCS V6

Code:
KCSI
Days:
0.5 Day
Price:
$495 excl GST
Code:
KCSI
Days:
0.5 Day
Price:
$495 excl GST
Overview:
This workshop is designed to give people an understanding of what KCS is and why it can be of benefit to their organisation. It raises issues common in many service provider organisations, and presents a methodology that can provide ways of resolving those issues, reducing the cost of providing service, and increasing the value of those services to customers.
Download Course Outline
Course Outline (PDF)

Objectives:

Attendees will:

  • Identify the link between your organization's goals and KCS.
  • Understand what KCS can do for you and your customers
  • Be able to articulate the value of knowledge management for your organization
  • Gain an high level understanding of the KCS principles and practices
  • Be able to decide how to use these principles and practices for the benefit of your organisation and your customers

 

Issues raised:

  • No learning from the past
  • Reluctance to share knowledge
  • Little value from knowledge management
  • Measurement of success
  • Management not leadership


 

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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