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KCS® V6 Practices Workshop

Code:
KCS
Days:
2 Days
Price:
$1,240 excl GST
Code:
KCS
Days:
2 Days
Price:
$1,240 excl GST
Overview:
This intensive KCS v6 Practices Workshop will provide all the needed insights and skills to team members involved in KCS. Whether you're planning for KCS adoption, refreshing your knowledge practices, designing KCS knowledge governance processes, this workshop and exercises will ensure you are well-equipped.
Download Course Outline
Course Outline (PDF)

Objectives:

Workshop Objectives

  • The key deliverables required to implement KCS
  • Best practice for measuring knowledge activity, performance and value
  • Techniques for ensuring knowledge base quality, without review queues
  • Processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content
  • How to manage a KCS adoption and avoid mistakes others have made

Workshop Outcomes

  • KCS and its benefits
  • KCS best practices with industry examples
  • KCS content: standards and quality
  • The structured problem-solving workflow
  • Roles and responsibilities
  • Performance assessment
  • Leadership strategies and change management
  • Technology requirements to enable KCS
  • The road map for KCS adoption


 

Additional Information:

Catalynk Limited offers KCS v6 Workshops. All Catalynk Trainers are certified by The KCS Academy. KCS is a service mark of the Consortium for Service Innovation.

www.catalynk.co

This course runs from 09:00 AM - 04:30 PM each day

Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

Wellington

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