- 1 Day
- $650 excl GST
- As business demands and dependency on IT services continue to increase, it is important that IT organizations move from an instinctive, “gut feel” approach to resolving technical issues to a structured, repeatable form that enhances communication and team work. Rapidly changing business circumstances drive increasingly tight service agreements, therefore IT providers must develop a culture of continual improvement and a coordinated approach to incident and problem resolution. This workshop will help you identify activities and approaches to delivering a successful Service Desk and increasing the effectiveness of your support teams
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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.
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