- 30.00 Hours
- $1,500 excl GST
- ITIL Capability: Service Offerings & Agreements - Self-paced Online.
Service Offerings & Agreements (SOA) represents the capability of a set of core ITIL V3 processes to identify the IT services currently being offered; those being planned; those being transitioned; and those that are marked for retirement or have been retired. An SOA practice also assists an organization with describing the services to the customer community and negotiating and agreeing with the customers, IT and the various suppliers the required levels of service. A sound SOA practice also manages service demand and associated finances, and manages the relationship with the suppliers.
This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organisational structures, roles, functions and process activities related to SOA. By understanding the implementation considerations for SOA, IT staff will be better equipped to fulfil the capabilities and competencies required to support the entire Service Lifecycle approach.
Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
Auldhouse is the Authorised Delivery Partner for Pink Elephant.
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Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.
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