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Conflict Resolution

Code:
PDCR
Days:
1 Day
Price:
$495 excl GST
Code:
PDCR
Days:
1 Day
Price:
$495 excl GST
CPD Eligible
6 cpd hour(s)
Overview:
This Conflict Resolution course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict.

This course is delivered in partnership with PD Training.

Download Course Outline
Course Outline (PDF)

Objectives:

In this course participants will:

  • Gain a thorough understanding of the sources, causes and types of conflict
  • Master all six phases of the conflict resolution process
  • Understand the five main approaches to conflict resolution
  • Learn to apply conflict resolution approaches 
  • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
  • Develop communication tools such as agreement frames and open questions 
  • Learn practical anger and stress management techniques 


Register now for this course

Please take special note of the course prerequisites as it is important that you meet these requirements before attending the course. If you have any questions about dates or locations please dont hesitate to make an enquiry contact us on 0800 835 835.

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